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Callsafe not working

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4 REPLIES 4
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First Timer

When we originally setup callsafe if was working fine, however over the past few months scammers seem to have found a way to call direct without being challenged. The calls are now coming straight through without any message whether I want to accept them.

 

I contacted chat a few weeks back and they said that they had set callsafe to "on" even though it was already "on"? But I am continuing to get sales calls.

 

Why is this happening?

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Community Team - TT Staff

Hi @jvgouldstone

 

Looks like there is a fault on our server as Callsafe is not showing as active. 

 

I will get our network team to fix this. 

 

 

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Community Team - TT Staff

HI @jvgouldstone

 

Can you retest again, we have made a change on our network

 

Thanks

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First Timer

Hi,

 

thanks for that it seems to be working again

 

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Community Team - TT Staff