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Can't make outgoing calls on landline

llanfair
Popular Poster
Message 14 of 14

Hi there,

We get a dial tone but cant' make outgoing calls from our TalkTalk landline. We can receive incoming calls and the broadband is fine.. We did recently have a problem with receiving calls which then corrected itself (I think this may have been due to a problem at the exchange) - outgoing calls weren't a problem then. Please can you help solve this problem? Thanks, Simon.

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13 REPLIES 13

Message 1 of 14
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Message 2 of 14

Thanks Debbie - that's fine. I will update you afterwards. Simon

Message 3 of 14

Hi Simon

 

Thanks for confirming your details.

 

I have booked the first available appointment - 19/10 AM (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

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Message 4 of 14

Hi Simon

 

Thanks for your reply

 

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

 

Thanks

 

Debbie

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Message 5 of 14

Thank you for running the further test. Yes, please arrange the visit by an Openreach engineer. Thanks,

 

Simon

Message 6 of 14

Hi llanfair

 

Sorry for the delay.

 

The line test is still detecting the same fault towards the property.

 

If you have tested with a different phone at the test socket and are still experiencing the same fault then the next step will be to arrange an Openreach engineer visit.

 

Would you like me to arrange this visit?

 

Thanks

 

Debbie

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Message 7 of 14

Sorry, I mean connected to the test socket, not master socket (the one under the faceplate). Are you able to run the further test now? Thanks, Simon

Message 8 of 14

Hi there, I have just connected the landline to the BT master socket. Thanks, Simon

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Message 9 of 14

Hi llanfair

 

Thanks for your reply.

 

Please can you connect just the phone at the test socket so I can run one more line test?

 

Debbie

Message 10 of 14

Hi Debbie,

No, there's no error message. You get the dial tone but after dialling the number there is no change to the tone. Thanks,

Simon

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Message 11 of 14

Hi llanfair

 

Thank you. I've run a test on the line now which has detected a potential fault.

 

What happens when you try and call out? Do you receive an error message?

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Message 12 of 14

Hi there,

I've now updated my profile with that information. Thanks,,

Simon

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Michelle-TalkTalk
Support Team
Message 13 of 14

Morning,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

 

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