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Can’t receive calls on landline

pjmpjm
Team Player
Message 27 of 27

Could someone please help?

We can make calls but cannot receive calls on our landline.

I've contacted talktalk and used their automated thing. I got a text from them saying there is no fault on the line and to text back if I am still having issues. I texted back but the message is not being received. It’s not my text that’s not working it’s at talktalk’s end.

i don’t know what to do could next? I need my landline fully working please as I work from home and need it.

thank you.

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26 REPLIES 26

Message 21 of 27

Thanks for that. I haven't tried this yet, but it seems that our line is working ok again for the time being. So it there any point trying the master socket at this point? Is it normal for a fault to right itself like this?

Thanks for your help.

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Message 22 of 27
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Message 23 of 27

Can I also add that there are some exposed wires on the outside of our house. Could this also be a possible reason?

I have tried before to get someone help with this but never got very far.

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Message 24 of 27

Hi, how do I do this please? I have a feeling i don't have a test socket thing.

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Arne-TalkTalk
Support Team
Message 25 of 27

Hi @pjmpjm

 

Our tests have indicated a Loop fault, This could be caused by internal wiring so are you able to connect your phone direct to the test socket and see if you can receive calls. 

 

Thanks

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Arne-TalkTalk
Support Team
Message 26 of 27

Hi @pjmpjm

 

I will look into this for you and get back to you. 

 

Regards

 

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