on 29-09-2021 09:07 AM
Glad to hear that you telephone service is working again. The only information that we have is an update from Openreach at around 6pm last night saying that Openreach have cleared and closed the fault, doesn't give any more information than that unfortunately
on 28-09-2021 05:24 PM
Just to confirm that our phone is back online. I contacted TalkTalk Customer Service to cancel the engineer's visit and they have logged this on my file, but said too late to cancel visit. I have also texted Openreach to notify them and they say they have cancelled the appointment. Would like to know what happened to restore our line. Thank you for your help.
on 27-09-2021 12:57 PM
on 27-09-2021 12:09 PM
We have to confirm potential engineer charges before we can arrange this visit.
If the fault is found to be with Openreach maintained equipment then no charges should be applied.
on 27-09-2021 12:03 PM
on 27-09-2021 10:35 AM
on 27-09-2021 10:24 AM
on 27-09-2021 10:17 AM
on 27-09-2021 10:15 AM
I have re-checked the test socket with another phone and get no signal on the phone, yet the broadband is working OK. I have changed the micro-filter just in case that was causing the problem. The phone was working perfectly well at 17.15 on Friday, but when the caller phoned again, it was constantly engaged. They emailed us to point this out and since then no signal. Is it normal for the broadband to work and not the phone. The house is fairly new and nothing has been done to any wiring and no new devices have been fitted. Can you try phoning our number and confirm what message you are getting please.
on 27-09-2021 09:29 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults - Line test is clear.
Have you tested with a different phone at the test socket?
on 25-09-2021 10:28 AM
Forum staff won't be able to act on this before Monday, @Presleyfan.
Try phoning from a mobile to report it:
Or use Chat: