Please ensure your Community Profile Personal Information (Click here) includes your TalkTalk landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The TalkTalk Community support OCE will then be able to link to your TalkTalk service account and carry out line tests.
It looks like the engineer originally booked for 18th has since been cancelled. We will need to pass this back to our network team to rearrange the engineer.
Can you send me a private message advising best time and dates incase the engineer requires access to the property.