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Cant receive incoming calls.

MalcolmAB
First Timer
Message 3 of 3

When callers dial my number it rings one at their end and goes dead. Does not ring at my end. Have done all the tests recommended by TT and no difference. Used different phones. I can dial out and have no problem with Broadband. From other threads I understand this is an exchange issue.

 

Thefloat
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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi MalcolmAB

 

Tests are showing a loop fault towards your premises.

 

Have you tested an alternative handset with nothing else connected directly at the 'Test Socket'  ?

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Message 2 of 3

@MalcolmAB, please add your Talktalk landline number to your community forum profile details for TT  staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard.

 

Your thread is in the queue for attention. 

 

Staff reply during the day Monday to Friday. 

Gliwmaeden2, a fellow customer.
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