I just got this months bill through and we have a 50p charge for calling the speaking clock. We don't have a landline plugged in.
At 5:46am the same day there's a free call to fault reporting (I'm sure the team here can check my account to verify that I haven't logged a support call at this time or any time recently... and especially not before 6am on a Sunday, a time that I categorically refuse to accept exists).
We didn't make either call. I see other people here getting the charge refunded under the assumption that it's an Openreach engineer at the exchange, would someone here with the power be able to action this please?