Complete loss of service

[CustardCream]

Hi, I have had a complete loss of service for over a week now (landline dead, no internet). TalkTalk engineer visited on 17/05 and said the problem needed to be escalated to Openreach. An Openreach engineer was booked for 19/05 but did not show. Apparently this appointment was closed with no explanation and I have been referred to the online chat. Each time I contact the online chat I have to go through the same script and checks as if I am logging a new fault. I am sick of going round in circles and this is now costing me a fortune in mobile data. This is not a acceptable.

[Chris-TalkTalk]

That's great news CustardCream, thanks for letting me know 🙂

Chris

[CustardCream]

Hi Chris

Quick update: The Openreach engineer has been this morning and the problem was traced back to the telegraph pole serving my house - my service had been redirected to another property. The issue is now resolved (for me at least) and my service has been fully restored.

Many thanks for your help.

[Chris-TalkTalk]

No problem 🙂

[CustardCream]

That's great, many thanks 

[Chris-TalkTalk]

I've booked the engineer for the earliest AM appointment available - May 24 2022, AM (8am-1pm) - please let us know how you get on

Chris

[CustardCream]

Thank-you 

[Chris-TalkTalk]

Thanks, I'll book the engineer now and get back to you with the details

Chris

[CustardCream]

Thanks Chris, I have replied to the PM. I accept the potential engineer charges and am available for any AM appointment.

[Chris-TalkTalk]

OK thanks, if you'd like us to go ahead with the engineer visit can you confirm:
 

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details

Thanks

Chris

[CustardCream]

Correct, there is no dial tone when the phone is connected to the test socket

[Chris-TalkTalk]

So just to confirm, there is no dial tone with your telephone connected directly to the test socket?

Chris

[CustardCream]

• Thanks Chris, I have replied to your email to rearrange the engineer visit.

[Chris-TalkTalk]

Hi CustardCream,

I'm sorry about this, we can rearrange the engineer visit. If you'd like me to do this please let me know and we'll confirm some details

Chris