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Crackling on land line phone

RoyD8
Team Player
Message 2 of 2

A few weeks ago, having complained about crackling on my phone, an engineer called and, a few days later, an Openreach engineer. The Openreach engineer replaced the main socket and relocated it closer to my router. All was fine for about 2 weeks and there was no crackling on the phone. Increasingly, however, the crackling is back and is as bad as before. We do have the occasional non-crackling phone call but this is now the exception. Any advice? Thanks

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi RoyD8

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults - Line test is clear.

 

Is the crackling present at the moment? Does the fault appear to be weather related?

 

Would it be possible to connect a corded phone at the test socket, with the router removed to see if the noise is still present?

 

Thanks

 

Debbie