on 21-10-2021 07:59 PM
A few weeks ago, having complained about crackling on my phone, an engineer called and, a few days later, an Openreach engineer. The Openreach engineer replaced the main socket and relocated it closer to my router. All was fine for about 2 weeks and there was no crackling on the phone. Increasingly, however, the crackling is back and is as bad as before. We do have the occasional non-crackling phone call but this is now the exception. Any advice? Thanks
on 22-10-2021 07:37 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults - Line test is clear.
Is the crackling present at the moment? Does the fault appear to be weather related?
Would it be possible to connect a corded phone at the test socket, with the router removed to see if the noise is still present?