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Crackling on phone line

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18 REPLIES 18
beardiedog
Whizz Kid

Today I have started experiencing crackling and a buzz on my phone.

 

Please could you test the line.

 

Thanks.

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The truth is out there... somewhere
Gliwmaeden2
Community Star

Staff reply Monday to Friday, @beardiedog.

 

If you need to get this checked sooner, try Chat over the weekend. Scroll down on this page for hours of availability and the link:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

You can also report it on 03451 720046, Saturday after 9am. 

Gliwmaeden2, a fellow customer.
beardiedog
Whizz Kid

Thanks, I can wait it's not serious and the internet seems to be OK at the moment.

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Chris
Community Team - TT Staff

Hi Steve,

 

Line test is clear, can you still hear the crackling?

Chris

beardiedog
Whizz Kid

Hi Chris

 

Yes, it's still crackling. I've tried other phones in different sockets including the main one.

 

I don't have a test socket.

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Chris
Community Team - TT Staff

OK thanks,

 

How many telephone sockets do you have?

Could you take a look at the following help article and let us know which type of master socket do you have - Your guide to main sockets

 

Chris

beardiedog
Whizz Kid

Hi Chris

 

The main socket is non NTE. I have 3 sockets, the main and 2 extensions (non NTE).

 

Thanks.

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Chris
Community Team - TT Staff

Do you still hear the crackle if you disconnect the router (just have one telephone connected)?

Chris

beardiedog
Whizz Kid

Yes.

 

It's a faint rustling noise when I have the dial tone and gets worse when the dial tone goes off.

 

When I'm actually talking to someone I get a bad crackling noise which can make it difficult to hear each other. It can be heard at both ends of the line.

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Chris
Community Team - TT Staff

We would really need to arrange engineer visit to investigate further but at the moment we can only arrange engineer visits for total loss of service due to Covid restrictions. Are able to manage for the time being with the call quality as it is? We can arrange an engineer visit once the restrictions are lifted

 

Chris

beardiedog
Whizz Kid

Yes, thanks Chris, I can manage with it for the time-being.

 

Thanks for your help.

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Chris
Community Team - TT Staff

That's great Steve, thanks for you patience, apologies for any inconvenience

 

Chris

beardiedog
Whizz Kid

Hi Chris

 

The quality of the line is getting worse, I can't hear the caller properly, also the ring has changed to a single ring rather than the normal ring, ring.

 

It needs either an engineer call or failing that, because of covid restrictions, a discount off my bill until it's fixed.

 

Thanks.

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Chris
Community Team - TT Staff

Hi Steve,

 

The ring tone issue is a known issue, we're currently investigating 

 

We can now arrange engineer visit so if you'd like us to go ahead can you confirm:

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details 


Chris

beardiedog
Whizz Kid

Thanks Chris

 

Yes please. Any day morning or afternoon except 11/3/20.

 

Yeah, I saw the sticky as soon as I'd posted.

 

Steve

______________________________________________________

The truth is out there... somewhere
beardiedog
Whizz Kid

Details sent

 

Steve

______________________________________________________

The truth is out there... somewhere
SocialTeamBecky
Community Team - TT Staff

Hi beardiedog,

 

Just to let you know that your appointment is now booked, I've responded to you via PM to confirm the date and timeslot.

 

Thanks again,

Becky

beardiedog
Whizz Kid

Thanks Becky

Steve

______________________________________________________

The truth is out there... somewhere
SocialTeamBecky
Community Team - TT Staff

Hi beardiedog,

 

No problem at all, please don't hesitate to get in touch if you need anything following your appointment.

 

Thanks,

Becky