Staff reply Monday to Friday, @beardiedog.
If you need to get this checked sooner, try Chat over the weekend. Scroll down on this page for hours of availability and the link:
You can also report it on 03451 720046, Saturday after 9am.
How many telephone sockets do you have?
Could you take a look at the following help article and let us know which type of master socket do you have - Your guide to main sockets
It's a faint rustling noise when I have the dial tone and gets worse when the dial tone goes off.
When I'm actually talking to someone I get a bad crackling noise which can make it difficult to hear each other. It can be heard at both ends of the line.
We would really need to arrange engineer visit to investigate further but at the moment we can only arrange engineer visits for total loss of service due to Covid restrictions. Are able to manage for the time being with the call quality as it is? We can arrange an engineer visit once the restrictions are lifted
The quality of the line is getting worse, I can't hear the caller properly, also the ring has changed to a single ring rather than the normal ring, ring.
It needs either an engineer call or failing that, because of covid restrictions, a discount off my bill until it's fixed.
The ring tone issue is a known issue, we're currently investigating
We can now arrange engineer visit so if you'd like us to go ahead can you confirm:
I've also sent you a PM to confirm some other details