Crackling on phone line

[beardiedog]

Today I have started experiencing crackling and a buzz on my phone.

Please could you test the line.

Thanks.

[Gliwmaeden2]

Staff reply Monday to Friday, @beardiedog.

If you need to get this checked sooner, try Chat over the weekend. Scroll down on this page for hours of availability and the link:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

You can also report it on 03451 720046, Saturday after 9am. 

[beardiedog]

Thanks, I can wait it's not serious and the internet seems to be OK at the moment.

Steve

[OCE_Chris]

Hi Steve,

Line test is clear, can you still hear the crackling?

Chris

[beardiedog]

Hi Chris

Yes, it's still crackling. I've tried other phones in different sockets including the main one.

I don't have a test socket.

Steve

[OCE_Chris]

OK thanks,

How many telephone sockets do you have?

Could you take a look at the following help article and let us know which type of master socket do you have - Your guide to main sockets

Chris

[beardiedog]

Hi Chris

The main socket is non NTE. I have 3 sockets, the main and 2 extensions (non NTE).

Thanks.

Steve

[OCE_Chris]

Do you still hear the crackle if you disconnect the router (just have one telephone connected)?

Chris

[beardiedog]

Yes.

It's a faint rustling noise when I have the dial tone and gets worse when the dial tone goes off.

When I'm actually talking to someone I get a bad crackling noise which can make it difficult to hear each other. It can be heard at both ends of the line.

Steve

[OCE_Chris]

We would really need to arrange engineer visit to investigate further but at the moment we can only arrange engineer visits for total loss of service due to Covid restrictions. Are able to manage for the time being with the call quality as it is? We can arrange an engineer visit once the restrictions are lifted

Chris

[beardiedog]

Yes, thanks Chris, I can manage with it for the time-being.

Thanks for your help.

Steve

[OCE_Chris]

That's great Steve, thanks for you patience, apologies for any inconvenience

Chris

[beardiedog]

Hi Chris

The quality of the line is getting worse, I can't hear the caller properly, also the ring has changed to a single ring rather than the normal ring, ring.

It needs either an engineer call or failing that, because of covid restrictions, a discount off my bill until it's fixed.

Thanks.

Steve

[OCE_Chris]

Hi Steve,

The ring tone issue is a known issue, we're currently investigating 

We can now arrange engineer visit so if you'd like us to go ahead can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details 

Chris

[beardiedog]

Thanks Chris

Yes please. Any day morning or afternoon except 11/3/20.

Yeah, I saw the sticky as soon as I'd posted.

Steve

[beardiedog]

Details sent

Steve

[SocialTeamBecky]

Hi beardiedog,

Just to let you know that your appointment is now booked, I've responded to you via PM to confirm the date and timeslot.

Thanks again,

Becky

[beardiedog]

Thanks Becky

Steve

[SocialTeamBecky]

Hi beardiedog,

No problem at all, please don't hesitate to get in touch if you need anything following your appointment.

Thanks,

Becky