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Customer service "Sorry your call can not be connected" message

jasT1981
Team Player

on ‎20-08-2021 05:04 PM

Message 7 of 7

I have been trying to contact Talk Talk for 2 days. On EVERY call after going through multiple different options of why I am calling I am given an automated message "Sorry your call can not be connected" and the call hangs up.

 

What's going on? I've seen others saying they have been able to get through, but I have been getting this on every call for 2 days (at least 25 calls) 

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6 REPLIES 6

Michelle-TalkTalk
Support Team
In response to jasT1981

on ‎23-08-2021 06:57 AM

Message 1 of 7

Thanks for the update 🙂

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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ferguson
Community Star

on ‎20-08-2021 05:51 PM

Message 2 of 7

That's great, thanks for letting us know.  🙂

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jasT1981
Team Player
In response to ferguson

on ‎20-08-2021 05:48 PM

Message 3 of 7

That one worked, thank you. 

ferguson
Community Star

on ‎20-08-2021 05:38 PM

Message 4 of 7

OK, if it's a contract related issue you need to speak directly to the customer loyalty team, try this number:  0345 172 5157

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jasT1981
Team Player
In response to ferguson

on ‎20-08-2021 05:35 PM

Message 5 of 7

I'm not sure, I need to discuss my contract with Talk Talk, would prefer to talk directly to a person 

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ferguson
Community Star

on ‎20-08-2021 05:24 PM

Message 6 of 7

Sorry to see this, can we help you with the issue here?

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