Dead phone line

[snoopypo]

my phone line just went dead yesterday, i can still use broadband but the phone just crackles, can someone check it please, thanks

[Divsec]

• Hi snoopy, welcome to the community your post has been flagged for assistance and you should hear during the day in the meantime please check your community profile and add your landline phone number it is used to identify your account.

[snoopypo]

will do, thanks

[OCE_Arne]

Hi @snoopypo

I will look into this for you and get back to you. 

Regards

[snoopypo]

Hi Arne, thanks

[OCE_Arne]

Hi @snoopypo

A line test has detected a fault, So I will pass this to our network team to investigate. 

[OCE_Arne]

Hi @snoopypo

We have requested an engineer to go out to the exchange in the next 48 hours. 

We can check the fault ticket on Wednesday for an update.

Regards
 

[snoopypo]

Hi Arne thanks,

[snoopypo]

Hi Arne all sorted thanks, there seems to have been a lot of data used today, i was at work, any ideas, thanks

[OCE_Arne]

Hi 

Thanks for the update.   No sure what you mean by data use? 

[snoopypo]

Hi I mean my internet data upload and download, thanks

[OCE_Arne]

Ok, I'll see what I can find.

[OCE_Arne]

Hi 

Our network have given the download stats for the date range 15.07.19 to the 17.07.19  and there is nothing out of the ordinary. 

Downloaded (in MB)  1220      Uploaded (in MB) 54

Regards

[snoopypo]

Hi Arne thanks my speed has dropped to around 9 from 15 prior to my phone problem could you please check it, many thanks

[OCE_Arne]

Hi @snoopypo

I will run some line tests and get back to you.

[OCE_Arne]

Hi @snoopypo

We didn't pick up any faults, but have requested for the line to be optimized, the sync speed should now increase. 

Monitor over the weekend and let us know. 

[snoopypo]

Hi Arne speed is a bit quicker 9.6 but was nearly 13 before the phone fault, please can you also give me my total upload and download up to today,for this month please, thanks

[OCE_Arne]

Hi @snoopypo

Continue to monitor as DLM will be monitoring the line and will increase the profile when it feels the line is stable. 

Current Usage in MB (last updated: 18/07/2019) Download 18678   Upload 834

Regards