Get help with your TalkTalk landline and calling features.
on 20-04-2022 08:21 PM
Anyone else experiencing this?
Whilst EE incoming calls show as withheld, they don't for BT landlines and mobiles..... only TalkTalk.
Started happening this morning, went through to EE tech who did numerous checks with no problem showing, TalkTalk CS said there was a mismatch and to try again in 2 hours, but the problem still exists.
To confirm our mobiles are with EE - we can phone each other, and other mobile networks with call display showing, we can phone BT landlines with caller display showing.
Only when phoning Talktalk landlines do our mobiles show as withheld.
Any insights most welcome.
on 21-04-2022 11:56 AM
OK, that's great news, thanks for letting us know 🙂
Chris
Chris, Community Team
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on 21-04-2022 11:54 AM
Issue Resolved.
We haven't contacted anyone further, but tried again and caller display now works.
Thanks Chris and Michelle for your assistance.
on 21-04-2022 09:37 AM
Great idea, but sadly we don't
on 21-04-2022 09:22 AM
Thanks for that. Just a thought but do you know anyone else with a TalkTalk landline who you could call from your mobile to check if the problem is just on your line?
Chris
Chris, Community Team
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on 21-04-2022 09:12 AM
Cheers Chris, but we done all that with the EE tech guys. Certainly no problem with our mobiles as we also had others with EE handsets to try, and the same result
on 21-04-2022 09:05 AM
Not sure that this will make any difference but have you tried rebooting the mobile phones, I think it's worth a try if you haven't tried it already?
Chris
Chris, Community Team
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on 21-04-2022 08:18 AM
Hi Chris,
Sadly yes, still have the problem.
on 21-04-2022 08:12 AM
Hi portlanders,
How is it today, are you still experiencing the problem?
Chris
Chris, Community Team
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on 21-04-2022 07:11 AM
That is correct - it advises the caller withheld their number - which i didn't.
on 21-04-2022 07:08 AM
Hello,
Can I just confirm, if you dial 1471 after the call, do this also advise that the number was withheld?
Thanks