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FAO an OCE. Poor quality calls only between two local numbers

KeithFrench
Community Star
Message 3 of 3

My wife has made two calls over the weekend on the 07/07 & 08/07 at around 19:00 to her mother (also a TalkTalk customer). In each case, her mother could hear her OK, but my wife said that her mother's voice was very distorted & sounded like a "dalek". Remaking the call fixed the problem. We did have a similar problem last year. I will supply the other number in a PM to whichever OCE picks this up.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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2 REPLIES 2

Message 1 of 3

Hi @Karl-TalkTalk

 

As I said both lines are fine, they can make/receive calls to other numbers no problem & the vast majority of the time, calls between these two numbers are fine as well. It only happens occasionally. 

 

To me (I have no idea how a call routes within the same exchange these days), that there is either a bad route or some dodgy bit of kit the calls pick up when they are connected together. Maybe this kit is only accessed when a certain number of same exchange calls exist & the next pair are then unlucky enough to pick this up. Redialling always seems to sort it. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Karl-TalkTalk
Support Team
Message 2 of 3

Hi

 

Can't see any issues that would cause this.  Strange thing is, both calls were placed at 19:03 on the Saturday & Sunday,  I cannot see  any exchange work scheduled over the weekend that would cause this.

 

Karl,

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