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Faulty Landline

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Please can some help my sister to get her landline fixed. It has been off since 20/12/19. We have reported it on chat line but nothing seems to be happening. .All my sisters details are in my personal details ie.. phone number address post code etc.Her husband has to go in hospital on Friday 27th Dec. for a major operation. She is worried in case the hospital has to get in touch. I.have already posted once. 

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