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Grandmother unable to make calls

Sarahellis
First Timer
Message 3 of 3

My 98 year old grandmother is unable to make outgoing calls and is quite distressed as she lives alone. She can receive calls, but when she tries to make them she says there is no dial tone. I asked her to check if she had an unread answering machine message and she said no. Grateful if you can help, thank you!

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

I'm sorry to hear this. Please can you add your grandmothers name and home telephone number to the private notes section of your Community Profile and we can take a look. Please do not post any personal information on the Community.

 

Thanks

 

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fr8ys
Community Star
Message 2 of 3

Staff here only work normal office hours Monday to Friday, so yiu may wish to try one of these 2 alternatives.

 

If you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Or

 

Try 0345 172 0046 

again opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).