on 04-06-2021 07:03 PM
My 98 year old grandmother is unable to make outgoing calls and is quite distressed as she lives alone. She can receive calls, but when she tries to make them she says there is no dial tone. I asked her to check if she had an unread answering machine message and she said no. Grateful if you can help, thank you!
on 07-06-2021 06:47 AM
I'm sorry to hear this. Please can you add your grandmothers name and home telephone number to the private notes section of your Community Profile and we can take a look. Please do not post any personal information on the Community.
on 04-06-2021 07:07 PM
Staff here only work normal office hours Monday to Friday, so yiu may wish to try one of these 2 alternatives.
If you wish to chat online, there is a link on this page.
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300
Try 0345 172 0046
again opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300