I’m a new customer and since talktalk installed my line my BT handset functions including ansa phone don’t work. Phone also has a strange ring(1 long tone followed by 3 second silence then starts again). Have checked the handset in a friends house and it works properly. Anyone have any ideas? Have already spent 6 hours with help desk and nothing’s changed plus they won’t send an engineer to check the installation.
Do you have voicemail activated on your TalkTalk line? the broken dial tone means there is a voicemail waiting. Dial 1571 to retrieve the message.
To disable it log into My Account and untick the voicemail service.
Thanks for your reply
Can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.