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Handset functions disabled by talktalk line

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3 REPLIES 3
Anonymous
Not applicable

I’m a new customer and since talktalk installed my line my BT handset functions including ansa phone don’t work. Phone also has a strange ring(1 long tone followed by 3 second silence then starts again). Have checked the handset in a friends house and it works properly. Anyone have any ideas? Have already spent 6 hours with help desk and nothing’s changed plus they won’t send an engineer to check the installation. 

OCE_Arne
Community Team - TT Staff

Hi @Anonymous

 

Do you have voicemail activated on your TalkTalk line?  the broken dial tone means there is a voicemail waiting.   Dial 1571 to retrieve the message. 

 

To disable it log into My Account and untick the voicemail service. 

Anonymous
Not applicable

Just tried - 1571 tells me I’m not subscribed to voicemail 

OCE_Arne
Community Team - TT Staff

Hi Mcgalin

 

Thanks for your reply

 

Can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks