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Home Phone not working but fibre broadband fine

UnionJohn
First Timer
Message 5 of 5

As per the subject heading my landline is out of action both ways but the fibre broadband is fine. I cannot get beyond the automated service which has checked the line and declared it OK. Help please.

 

John

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4 REPLIES 4

Message 1 of 5

Hi John,

 

Thanks for confirming 🙂

 

Thanks

 

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UnionJohn
First Timer
Message 2 of 5

I think the problem was being caused by a faulty handset which I've now replaced. We now seem to be OK so fingers crossed.

Thanks for the reply Michelle.

 

John

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Michelle-TalkTalk
Support Team
Message 3 of 5

Hi John,

 

I'm sorry to hear this. I've run a few tests on the line now which are all clear. Is this still happening since your last post? Does your main socket have a test socket? Does this also happen with 2 different handsets?

 

Thanks

 

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UnionJohn
First Timer
Message 4 of 5

How does one contact TalkTalk? No-one is answering the phone; the chat lines are inoperable and the web "help" sends me round in circles. Does anyone on this forum have an answer to my problem. The landline now appears to have a dialling tone but I still cannot make outgoing calls and incoming calls are met with the message, "the number you have dialled cannot accept this call"...and I'm reduced to replying to my own posts.

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