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Home phone. Out going calls barred

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phyllis1
Chatterbox

Our phone is still barred from making outgoing calls, despite speaking to several people at talktalk. We are way under the call limit, yet talktalk seem unable to remove the bar. The phone is part of an elderly ladies lifeline which does not work at present as all we get when trying to make an outgoing call is an auto talktalk message saying this number needs to be reactivated. The last engineer who checked our line said he could not find a fault. Can someone please help, its been 10 days now and we are very worried about the lifeline not working