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Home phone dead

silverbird63
Whizz Kid
Message 11 of 11

There is no sound at all on my phone. I have tried suggestions. I rely on my phone line. Please help

Thanks

 

Not an expert at much just like to learn about as many things as I can
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10 REPLIES 10

Message 1 of 11

Hi silverbird63

 

It appears that the fault was assigned to a line engineer today so we should hopefully receive further updates by the end of today.

 

Thanks

 

Debbie

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silverbird63
Whizz Kid
Message 2 of 11

Hi any news on the progress of BT engineer re landline?

Thanks

Not an expert at much just like to learn about as many things as I can
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Message 3 of 11

Hi silverbird63

 

Yes once we are notified about the fault then we will do testing and raise for investigation.

 

Thanks

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silverbird63
Whizz Kid
Message 4 of 11

Thank you. I presume this contact with you is classed as notifying Talk Talk . As I cannot call them obviously.

Thanks

Not an expert at much just like to learn about as many things as I can
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martswain
Philosopher
Message 5 of 11

@silverbird63  you will only get compensation if you meet the criteria in this article.

 

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

 

Faults happen, they are a fact of life unfortunately.

Message 6 of 11

Hi silverbird63

 

This help page provides some further information on compensation.

 

About your auto compensation credit

 

Thanks

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silverbird63
Whizz Kid
Message 7 of 11

Meanwhile I hope talk talk will be compensating us for this as I said being OAP and not well I rely on my phone .

Not an expert at much just like to learn about as many things as I can
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Message 8 of 11

Hi silverbird63

 

This fault has been raised to Openreach and the engineer will work to fix this fault as quickly as possible.

 

I will check on this fault tomorrow for additional updates from Openreach.

 

Thanks

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silverbird63
Whizz Kid
Message 9 of 11

Hi as I rely on my phone what can I do. I have a mobile but only pay as you go as we have all calls on phone. 

Thanks Debbie

Not an expert at much just like to learn about as many things as I can
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Debbie-TalkTalk
Support Team
Message 10 of 11

Hi silverbird63

 

I'm really sorry to hear this.

 

I've completed a line test which has detected a fault at the exchange so I have escalated this over to Openreach to be investigated by a line engineer.

 

We should receive further updates from Openreach within the next 48-72hrs.

 

Thanks

 

Debbie