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House phone fault

Mags22
First Timer
Message 3 of 3

On Friday I reported the fault after 1 hour 30minutes on line with little satisfaction .I don't have a dialing tone and this is the second time in 2weeks .I am frustrated with the service need a reply and some action 

MARGARET TUOHEY
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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi Mags22

 

I will look into this for you and get back to you.

 

There will probably be an engineer arranged to go to the exchange in the next 48hours

 

Regards

 

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Gondola
Community Star
Message 2 of 3

Hi @Mags22

 

Please ensure your Community Profile Personal Information (Click here) includes your TalkTalk landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The TalkTalk Community support OCE will then be able to link to your TalkTalk service account and check what's happening.

If there's a fault on the incoming line then Openreach will be there to fix it. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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