A support engineer diverted my landline to my mobile a while back; I now need this removed.
Any ideas how I get this done? They are pretty busy at the moment and I've been unable to get hold of them all day by phone. The chat function on their app goes unanswered.
I'm on the Faster Fibre package, and I don't have the Caller Divert option enabled. I presume I can dial a cancellation code from my landline, or something. Any thoughts?
Hang on a bit until Monday and all being well the TalkTalk Community team can remove a call divert that's been put in place during a fault condition. Normally the customer service team will do this for you but, as you say, they're very busy.
If it's a normal divert then to switch off "divert all calls" dial #21#
Here's the advice article about normal and fault condition call diverts.