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How to cancel redundant phone line

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6 REPLIES 6
Avola_70
Popular Poster

I have recently renewed and uprated my TT contract for fast fibre. An Openreach engineer duly arrived to adjust the home connection and tell me I had been issued, first news of this, with a new landline number!

1 - can I go back to my old number?

2 - if not, can you close the old redundant number?

 

Avola_70

Avola_70
OCE_Arne
Community Team - TT Staff

Hi Avola_70

 

Thanks for your post.

 

I will look into this, but Im sure that its not possible to reclaim your number. but i will check.  

Avola_70
Popular Poster

Arne - is there any progress yet in closing my old redundant phone line?

Avola_70

Avola_70
OCE_Arne
Community Team - TT Staff

Hi @Avola_70

 

Thanks for bumping this,  Sorry I didn't get a reply, I will chase this up again. 

OCE_Arne
Community Team - TT Staff

HI @Avola_70

 

We have placed a cancel request on your old account. As I suspected  Its not possible to regain you old number Sorry. 

Avola_70
Popular Poster

Arne - thank you for arranging this, I will let you know when it is done.

Avola_70

Avola_70
OCE_Arne
Community Team - TT Staff

Hi @Avola_70

 

I can confirm the old account has now been disconnected. 

 

Regards