How to connect phone to use landline via full fibre

[Chantal2]

Hi,

Since I've switched to full fibre I lost my landline. I don't know what I need to connect my phone to to get it back. I've read another thread about it, which mentioned a green port, which I don't have. Before, my phone was connected to a connector in the "phone" port. I've tried to connect it via the "DSL" port, now the phone, which was dead before, seems to be dialling and I can see the time moving on the screen but I don't get a ring and the line still is dead.

[Gliwmaeden2]

You can use mainstream phones in the normal way, @Chantal2, so nothing changes when it comes to making or receiving calls.

But, if it's with a higher speed Full Fibre package, you'd have an Eero as a router and need a digital voice adapter to plug your phone into, instead of the old Openreach mastersocket [and microfilter].

If it's Full Fibre at Fibre65, you could use the Sagemcom Hub2, and there's a simple socket I'm the back of that for plugging the phone into, so very straightforward. 

But none of the above works without you specifically ordering VOIP with the full fibre package. 

Always best done by Chat / phone. 

[Chantal2]

Not really. I was enquiring about what would happen with the landline if transferring to full fibre as I don't understand what it means to be on full fibre when it comes to the landline. I was wondering if I would lose it and wanted to know if I could still pick up the phone from its socket to make a call, basically. They explained that I would still be able to use the phone as before, never explained I had to request anything. When I got the confirmation email I was directed to a diagram for the full fibre set up and I mistakenly thought that was for the landline "switch". 

I didn't have to do anything for the full fiver set up, it was already all done as it should.

[Chris-TalkTalk]

Did they discuss the telephone service with you at all?

Chris

[Chantal2]

Thank you for your answer. This is really bad though as I haven't been informed of advised what needed to be done and now I'm left without a phone when I would have expected to be guided through the process as soon as I agreed to switch to full fibre.

[Chris-TalkTalk]

Hi Chantal,

I can see that Gliwmaeden2 has pointed you in the right direction

Chris

[Gliwmaeden2]

In some past cases this has involved a completely new order, @Chantal2.

These can't be done through the forum, so you need to contact Talktalk directly to discuss your situation. 

Check the opening hours here for phone and Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Chantal2]

Hi, it's strange that was not mentioned when I enquired about the full fiber and my phone disconnection from the copper network. What do I need to do to get it then?

[sabelo-TT]

Hi there @Chantal2 

Please be advised that we have TalkTalk Digital Voice for this matter as we offer it with Full Fibre packages that do not come with a conventional phone connection to the copper network. It enables customers to make conventional landline phone calls over the broadband connection. It works with the same telephony services and call packages as our normal phone services and customers will retain their existing phone number when moving to it.

Sabelo.

[Chantal2]

No, I didn't know I had to. Prior to switching I had a long chat online to make sure that was the right choice for me but they didn't say I needed to do this. And when I got the confirmation email, all it mentions is the full fiber set up.

[ferguson]

Did you specifically order digital voice/VoIP when switching to Full Fibre? Subject to that, please wait for further advice from the support team.