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I can't make calls

idkl1914
First Timer
Message 10 of 10

My broadband works well, but I cannot make outgoing calls on my land line. I can receive calls, but when I try to dial out, I can hear the numbers being dialled and then I get a monotone noise. I have bought a new phone in case that was the issue. I have tried every microfilter that I own, and also tried without the filter. Nothing works. Please can someone help?

 

 

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9 REPLIES 9

Chris-TalkTalk
Support Team
Message 1 of 10

Hi idkl1914

 

I've booked the engineer for October 11 2021, AM (08:00-13:00) - please let us know how you get on


Chris

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Message 2 of 10

Hi idkl1914,

 

Thanks for answering the security questions, I've sent you a PM requesting a little more information


Chris

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Gliwmaeden2
Community Star
Message 3 of 10

The email notification you get of messages is a No Reply address, @idkl1914.

 

Because PM replies are not working,  click on @Chris-TalkTalk's name anywhere and you'll see the option to SEND MESSAGE on a turquoise background tab.

 

Click on that to compose the message to reply as a fresh PM with any confidential information, and just send to Chris that way.

 

Ordinary replies, with no personal information details, can simply be posted here.

Gliwmaeden2, a fellow customer.
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idkl1914
First Timer
Message 4 of 10

I sent an email because I can't send a message

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Message 5 of 10

OK if you'd like us to arrange the engineer visit can you confirm:


  • That you accept potential Engineers charges

  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details


Chris

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idkl1914
First Timer
Message 6 of 10

Yes please if that is the only option

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Message 7 of 10

Hi idkl1914,

 

If you experience the same issue on 2 different telephones connected to the Test Socket then the next step will be to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details


Chris

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idkl1914
First Timer
Message 8 of 10

I tried but the result is the same.

 

incoming calls - ОК

outgoing calls - not working (just continuous noise)

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Debbie-TalkTalk
Support Team
Message 9 of 10

Hi idkl1914

 

I'm sorry to hear this.

 

The line test has not detected any faults - Line test is clear.

 

Have you tested the new phone at the test socket with the router removed from the line?

 

Thanks

 

Debbie

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