on 23-11-2021 11:39 AM
Apparently callers getting permanent Engaged tone for last 2-3 days. Tried to dial out but no Dial tone and unable to dial out. Plugged phone straight into main socket but same result both No Dial tone out and Engaged tone in.
Grateful for some help.
Thank you. I have now 'chatted' to TalkTalk but am not confident of an early resolution. Thank you for your advise abotu adding my landline number. I shall attempt to do this but am not really very computer literate.
Try Chat, @PercyB, from the link on this page:
Or start your own thread by returning to the message board and clicking on Start a Topic.
Also add your Talktalk landline number to your community forum profile details for TT staff to identify your account.
Go via your avatar/name; settings; Launch Profile Wizard.
Staff will only reply to the original poster.
My landline hasn't worked since 13 January 22. A TalkTalk engineer came out on 16 January and confirmed that the fault was with the exchange and that BTOpenreach would need to fix it. I spoke to TalkTalk and they said to ring back if not fixed by this afternoon, 18 January. It is still not working but I cannot get through to TalkTalk at all..
There's a separate team that deals with this, @magenpie48, but forum staff can investigate why there's no sign of an email from them.
Any payment is highly likely to be later than the ideal timescale. There is an industry-wide backlog, sadly. See the pink notice on the link:
Thank you for forwarding the copy of the Compensation Policy, I had already viewed this previously online following advice from others affected by the same outtage.
My latest bill received today for usual amount of £29.00 (Account 3100071274) , so no credit has been applied, and I have not received any emails from TT regarding compensation as mentioned in the Policy.
As mentioned below my phone service was unavailable at least from 23 November to 2 December 2021, and was probably 3 or more days prior to this, no doubt TT has the details as many customers in my area were affected and have already been compensated.
Please can you follow this up and apply compensation as appropriate.
I had assumed that because of the extended loss of phone service as outlined in these posts between 23 Nov and 2 Dec 2021 that I would receive some auto compensation from Talk Talk in line with their serivce agreement. However this does not appear to be the case. I am aware that a significant number of other households in my area (South Oulton Broad, Lowestoft) experienced loss of phone service from 19 November for nearly 3 weeks and that some of these have received compensation.
So anything for me....?
on 02-12-2021 01:06 PM
Thanks for confirming.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 29-11-2021 03:33 PM
on 29-11-2021 01:16 PM