Inbound Landline Issue

[Luther1]

Over the last few days when people call my landline I can hear them but they cannot hear me. 

When I call out it works fine. I have tried all 3 handsets in my house and the issue happens on all of them. 

Very frustrating as I do not have outbound calls included in my package with you. 

[Karl-TalkTalk]

Hi

Yes please, this just makes sure that none of them  are faulty and causing the issue.

Thanks  

Karl. 

[Luther1]

We dont have a test socket, all of the sockets in the property are older and none of them are a test socket. Do I need to unplug all of the phones except the one that is plugged into where it comes into the property and complete that test and let you know? 

[Karl-TalkTalk]

Hi

did you test at the test socket if you have one ?

Thanks  

Karl. 

[Luther1]

Good Morning, so I completed a test this morning and it appears the issue is now happening when I call out rather than receiving calls. 

[Karl-TalkTalk]

Hi

If you do not have a test socket, i you have more than one phone socket, test at the master socket- thats usually where the line enters the property, and check that any additional phones in other sockets are unplugged.  

Testing at the test socket rules out internal wiring issues or a faulty faceplate before we progress for an engineer for you.

Thanks  

Karl. 

[Luther1]

Ok will do thank you, and if I don't have a test socket what should I do? 

[Karl-TalkTalk]

Hi

If you have a test socket, open the front of the test socket, plug your phone into the socket inside and make a test call from your mobile to your landline and see if callers can hear you.

There are many youtube videos that show you how to test : https://www.youtube.com/watch?v=9VQNJGhUNHM&t=3s

Thanks  

Karl. 

[Luther1]

I will have to check if I have a test socket when I get home. 

What am I doing to test this? 

[Karl-TalkTalk]

Hi

Line tests are clear, not seeing an issue remotely.

Do you have a 'Test Socket' , and if you do, have you tested directly at this ?

Thanks  

Karl.