06-12-2021 11:55 AM - edited 06-12-2021 12:06 PM
Talktalk ref: CMP-191731
I have a problem with incoming calls ringing once and cutting off, also people have said they have rung and not got through. It started a month ago with a crackly line. I have replaced my phone with a new one two weeks ago with no difference. I have been on the Chat to two operatives who were obviously reading from a list, I asked to be put through to an engineer and was told this was not possible. I was given a telephone number which turned out to be for mobile phones and would cost me 9 pence a minute going by the dial code.
I have received one text message on 01/12/2021 saying my complaint has been logged and nothing more since. I still have the problem and am deeply disappointed with the TalkTalk service so far. I am now thinking of changing provider back to BT so that I can get this problem fixed as it appears to be beyond TT engineers (If they ever exist.).
on 09-12-2021 07:09 AM
on 08-12-2021 03:29 PM
OK Graham, I've run the test and it's still showing a potential loop fault. The next step will be to arrange an engineer visit, if you'd like us to do this can you confirm:
I've sent you a PM to confirm some other details
on 08-12-2021 02:41 PM
OK thanks. The line test is picking up a potential loop fault which is usually caused by equipment/wiring in the customer home so could you remove the master socket faceplate leaving telephone and router disconnected and let me know when you've done this, I'll then run another line test to see if we get the same result
on 08-12-2021 02:28 PM
NTE 5 as already stated, twice. I don't think this conversation is going in the right direction, I have already given the log number in my first posting, Talktalk ref: CMP-191731, other than someone actually fixing the problem, I don't want any other questions. There is a fault and I want it fixing please.
on 08-12-2021 02:13 PM
on 08-12-2021 01:58 PM
There are two sockets one for the phone, BT4500 with inbuilt answer machine which I have replaced with a new unit two weeks ago and a socket for the TalkTalk wifi modem. There is an additional call display unit with the phone but I removed to check incoming calls and it made no difference, it is now connected again. I had the main NTE5 socket and internal copper wires replaced some years back on TalkTalks advice for another problem that we had at that time.
on 08-12-2021 01:07 PM
Apologies, probably me being a bit thick but I can't see a reference in your first post to the type of master socket that you have. (I'm sorry but we do need to ask a few questions before arranging and engineer visit if required)
on 08-12-2021 12:50 PM
on 08-12-2021 12:41 PM
No I have two sockets, as per previous message, they are in different rooms, the phone and the router, they are both fitted with filters. The call display connects to the phone base but as I have already mentioned, I removed this and it made no difference so I replaced it so I can at least see who called.
on 08-12-2021 10:34 AM
OK thanks Graham, so you have just one telephone socket (no extension sockets) with a the telephone connected to one port in the socket faceplate and the router connected to the dedicated broadband port in the faceplate?
Does the caller display unit connect directly to the telephone base unit?
on 08-12-2021 10:17 AM
There are two sockets one for the phone, BT4500 with inbuilt answer machine which I have replaced with a new unit two ago and a socket for the TalkTalk wifi modem. There is an additional call display unit with the phone but I removed to check incoming calls and it made no difference, it is now connected again. I had the main NTE5 socket and internal copper wires replaced some years back on TalkTalks advice for another problem that we had at that time.
on 08-12-2021 09:50 AM
Thanks for updating your profile
Line test is picking up a potential issue. How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and one telephone?
on 07-12-2021 08:11 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.