on 26-01-2022 11:24 AM
I've had an intermittent fault for months which I've lived with as it's so difficult to contact TalkTalk by any means these days. I haven't seen the pop-up opportunity for an online chat, which used to be permanently available, then became apparently random. Now it's just not there at all.
The original fault: for several minutes - sometimes as many as 10 - after finishing one call on the landline, I often wouldn't get a dialling tone at all. Now, for the last week, there's an additional problem and I've set a day aside to try and get through, somehow, to TalkTalk. I've not ruled out, however, resorting to pen and paper if I can find a postal address. It seems an extraordinary situation, for a communications company!
The additional problem now is that, whether I'm receiving or making a call, even after waiting for a dialling tone, once the call has been connected, ie, once the call timer starts counting up, there's absolute silence at my end. Sometimes the person on the other end can hear me: sometimes not. Sometimes, I even get through and can receive or make calls - I'd say at the moment it's approximately 50/50 - but I'm increasingly having to rely on my cellphone and indoor repeption here's not great.
Can anyone give me ANY contact number for TalkTalk, or tell me if/how online chat is still available, even randomly?
on 03-02-2022 09:35 AM
on 02-02-2022 02:37 PM
on 02-02-2022 02:30 PM
on 02-02-2022 02:12 PM
Thanks, Debbie. That's great feedback. I'd much rather have bad news than no news! I don't suppose you've an approximate idea of when this can be tackled? (I won't hold you to it.)
on 02-02-2022 12:08 PM
Thanks for the additional information.
I've told our Network Team and they have advised that we need to arrange another Openreach engineer visit.
They also advised that the engineers notes said that is DACs on the line and the engineer should be removing this as there are no orders we can place to do this ourselves.
DAC’s is old copper equipment used to split 1 line. This is old technology and OR should be removing this whenever they come across it.
on 02-02-2022 11:18 AM
I really don't want to muddy the waters - selfishly, I just want MY fix :-). However, this might be pertinent. I've been at a neighbour's house. He's also a TalkTalk customer. He's been in a rest home for a month so his landline hasn't been used. I've used his it (with his consent!) within the last hour and its' suffering from the same problem as mine. It definitely won't have been reported as a problem yet but it's another one to add to the four already in this locality.
on 02-02-2022 09:42 AM
on 02-02-2022 09:31 AM
on 02-02-2022 09:24 AM
on 02-02-2022 09:12 AM
I've literally just tried again, two minutes ago. Out of six attempts, 1, 2, and 5 worked: 3, 4, and 6 failed. Same sort of results yesterday. Do you know when the line card was supposedly replaced/fixed?
on 02-02-2022 09:06 AM
on 02-02-2022 08:58 AM
Hi, Debbie. I can't understand why the Openreach engineer reported the fault as resolved. This really is most frustrating after a week without progress. The engineer told me categorically on Friday that he couldn't fix it as it was a problem with a TalkTalk line card (whatever that is) in the green cabinet down the road. Three other TalkTalk customers were/are apparently affected in the local area. I'm still no further forward. I've tested the line again, as I do regularly throughout the day. I sometimes get a dialling tone: sometimes not. When I do get a dialling tone and attempt to dial out, I get connected about 50% of the time. The rest of the time, it's just silence. (I can no longer comment on incoming calls. They've had to be diverted to my mobile since I first reported the fault last Wednesday.)
on 02-02-2022 08:31 AM
The Openreach engineer has left the below notes on the fault report:
Actions to resolve: Engineer has resolved the fault located at the exchange.
Please let me know if you are still experiencing the fault with the landline today and I will complete some further line tests.
on 01-02-2022 05:54 PM
An Openreach engineer visited as arranged. He tested my home setup and found nothing wrong, then went out to check the local green cabinet. He reported back that the fault was on one of the TalkTalk line cards so there was no more he could do. There had been, apparently three other similar reports of intermittent faults - no dialling tone or silence - in the last 48 hours or so. Whilst the engineer was still with me, I got a text (TalkTalk Update) saying that an engineer has recently done some repair works - it might take a few days to adjust. The engineer confirmed he had absolutely not done any repair work but the text is apparently, according to a TalkTalk operator I spoke to earlier today, a standard automated text that gets sent out even when nothing has been done.
So I'm still a bit in the dark as to what's happening or when. In the meantime, my landline only works about 50% of the time and I rely on it if I have to press my alarm pendant.
on 26-01-2022 01:22 PM
on 26-01-2022 01:11 PM
Thanks for the contact numbers. I did find one eventually on the website but it's not exactly what you might call prominent! Thanks also, Michelle. I've updated my details and even got through to someone on the contact number when my landline did, randomly, work. I've an Openreach visit booked and the landline number's being diverted to my mobile for the time being.
on 26-01-2022 12:10 PM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.