on 26-01-2022 11:24 AM
I've had an intermittent fault for months which I've lived with as it's so difficult to contact TalkTalk by any means these days. I haven't seen the pop-up opportunity for an online chat, which used to be permanently available, then became apparently random. Now it's just not there at all.
The original fault: for several minutes - sometimes as many as 10 - after finishing one call on the landline, I often wouldn't get a dialling tone at all. Now, for the last week, there's an additional problem and I've set a day aside to try and get through, somehow, to TalkTalk. I've not ruled out, however, resorting to pen and paper if I can find a postal address. It seems an extraordinary situation, for a communications company!
The additional problem now is that, whether I'm receiving or making a call, even after waiting for a dialling tone, once the call has been connected, ie, once the call timer starts counting up, there's absolute silence at my end. Sometimes the person on the other end can hear me: sometimes not. Sometimes, I even get through and can receive or make calls - I'd say at the moment it's approximately 50/50 - but I'm increasingly having to rely on my cellphone and indoor repeption here's not great.
Can anyone give me ANY contact number for TalkTalk, or tell me if/how online chat is still available, even randomly?
on 28-02-2022 03:14 PM
on 28-02-2022 03:09 PM
The Openreach engineer tested everything at my home again earlier this afternoon and concluded that the intermittent fault may be with a Call Blocker unit. When I tested the line originally back in January, I'm pretty certain I bypassed both the call blocker and a personal alarm unit using the dedicated test socket (behind the main Openreach socket's front plate) but the evidence on this visit does indeed point to the call blocker. We decided I should try without the call blocker unit altogether for a week or two to see if this is truly the source of the problem. All I can do, as ever, is keep you posted and let you know if the problem resurfaces.
on 24-02-2022 02:10 PM
on 24-02-2022 02:06 PM
Hi, Chris. Please ignore any message (if any) from about half an hour ago. I'd assumed the engineers had been working at the exchange as I didn't see them here at home between 8am and 1pm. However, I've just had a call from Openreach to apologise that they couldn't attend today. They rebooked for this coming Monday, 28th, PM - between 1 and 6. I'll let you know how I get on then.
on 22-02-2022 01:24 PM
on 22-02-2022 08:25 AM
I thought I'd replied to your last message but can't see any evidence of it so, here goes again. I've got appointments this morning (Tuesday 22nd Feb), tomorrow morning (Wed 23rd Feb), and next Wednesday morning (2nd March). Otherwise, I'm free AM and PM.
on 18-02-2022 11:38 AM
on 18-02-2022 11:10 AM
I think your suggestion of an escalation is welcome and timely. I've just talked a neighbour of mine into having an alarm pendant in case of falls, etc. I've got one myself but, of course, it's only of any use if the landline is reliable and working.
on 18-02-2022 10:24 AM
I'm so sorry to hear this 😞
The next step would be another Openreach engineer visit but I can raise an escalation and request that a senior engineer investigates this fault.
Would you like me to arrange this?
on 18-02-2022 10:19 AM
Sorry to report the landline's still playing up. I've had a clear run until today but had no dialling tone (on and off - intermittent, again) this morning.
on 17-02-2022 07:49 AM
on 15-02-2022 08:53 AM
No problem 🙂
Of course, I understand. It will take time to confirm if the fault has been fully fixed (I've got my fingers crossed)
Divert has been removed. Please let us know how you get on (no rush though)
on 15-02-2022 08:49 AM
Hi, Debbie. Sorry I've only just picked this up. I've tried once to reply but don't seem to have got through so here goes again ...
I've not tested the line exhaustively but have dialled 17070 several times and the line check has worked every time. The problem with an intermittent fault is that you can't necessarily tell very easily whether the fix is also intermittent! We must assume it's fixed permanently unless/until we have evidence to the contrary - innocent until proved guilty! Could you remove the divert from my landline, please, as that will enable more testing to be done without even trying.
Thanks for all your help and for keeping me informed every step of the way.
on 15-02-2022 06:20 AM
on 14-02-2022 01:39 PM
on 14-02-2022 09:58 AM
Apologies for the confusion. This can take place at any time during the day.
They don't need access to the property so yes you can go out 🙂
I will keep monitoring for updates.
on 14-02-2022 09:54 AM
Thanks for the confirmation, Debbie. I got the impression that the work was scheduled for between 8 and 1 but I think I may have imagined that - confused it with a previous engineer visit.
1. It could be any time today?
2. Will access be needed to my home (or me!), or could I venture out, away from home for an hour this morning?
on 14-02-2022 07:22 AM
Good Morning Graeme
The Lift and Shift is all arranged for today so you will lose service at some point for up to 4hrs.
I will check this again this afternoon for updates.