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Sometimes when I receive an incoming call, I can't hear the person at the other end of a call, but they can hear me perfectly. If we clear the call down & re-establish it the connection, it is fine.
I will pass this now for you to one of TalkTalk's OCEs to pick your thread up and they will investigate it for you.
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I'm sorry to hear this.
I've completed a line test which hasn't detected any faults. Have you tested with a different phone?
Thanks for that. Yes, I have tried another phone, but I don't think it is my line itself, more a faulty route that the call takes. It only happens when my daughter calls me, or I call her. It does not happen often, about once every couple of weeks.
One of us will hear a "dalek" type noise on the connection, which makes it difficult to hear the other person over the top of this noise.
Not that there is any connection in this, but we are both TalkTalk customers & both served off the same exchange.
Thanks for your reply.
Does your daughter not experience this fault on any other calls, only on calls to yourself?
Would it be possible to make a note of 3 example dates and times of when this fault has occurred, I can then pass this over to our Network Team for investigation.
Thanks. No, it only happens between the two of us as far as we are aware, but as calling each other forms the majority of our calls, this could happen on other local calls, although neither of us has noticed it with any one else.
So far the only one I can give you is
Sunday 30/07/2017 at 22:00
If you would be so kind as to enable PMs on my account, I will send you my daughter's phone number.
Thanks for your reply.
I've raised this fault over to our Network Team for investigation.
Please post back on this thread in 24hrs and we can check for further updates.
I've requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.
No, but please can you ask them to contact my Son-in-Law about this, as he understands this much more than I do?
I'll PM you his details in a second.