Hi. My landline hasn't been working for several days now but the internet is OK. I've tried by-passing the ADSL (as well as trying a different ADSL)and I've also tried connecting straight into the test socket. I have also tried all of these things using a borrowed phone; the results are the same. The display on my handset tells me to "check phone connection".
It all started about 2 weeks ago when the village was flooded. The phone was off for a day or so, then it worked for a few days before going off again. I'm trying to make sure that the fault isn't with my equipment before calling anyone out to avoid having to pay a hefty fee.
Any help, please?
Thanks for your post, sorry that you are having problems.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.
Sorry for the delay.
The fault is part of an outage in the area, Openreach are still working on the problem.
We can only apologize and wait for them to update us.