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Internet working but have no phone line

Robreapz
Popular Poster
Message 4 of 4

As heading says, the phone line is not working (no dial tone, nothing). The internet is working however.

The phone is plugged into the test socket and i have also tried a different handset to no avail.

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3 REPLIES 3

Message 1 of 4

Hi Robreapz

 

This fault has now been closed by Openreach - Fault found in underground cable.

 

Is everything working ok now?

 

Thanks

 

Debbie

 

Message 2 of 4

Hi Robreapz

 

I've checked for an update and this fault is still with Openreach, no additional updates at the moment.

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Robreapz

 

I'm really sorry to hear this.

 

The line test has detected a potential fault so I have passed this over to Openreach to be investigated by a line engineer.

 

We should receive further updates within the next 48hrs.

 

Thanks

 

Debbie

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