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LANDLINE WORKS VIA TEST SOCKET-NOW WHAT?

RockyPeli
First Timer
Message 2 of 2

My landline has had no dial tone but my broadband has been fine. I followed the instructions to sort the landline issue and it works when plugged into the test socket. What therefore is the issue? Do I need a new cable from my landline to the microfilter? Or is it a problem with the faceplate? The instructions ended at testing it so not sure how to proceed now....thank you.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi RockyPeli

 

I'm sorry to hear this.

 

Which type of master socket do you have? Do you use a microfilter at the master socket or does it have a filter in the face plate?

 

Your guide to main phone sockets

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