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Land line fault

WilliamG
Team Player
Message 3 of 3

Broadband perfect. Getting NDT on land line. Have put corded phone into the OR test point and still NDT. On live service centre is continually  loading when trying to report fault. Does anyone have a phone number please?

Bill EngTech IBTE
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi William

 

I'm sorry to hear this.

 

I've completed a line test which has detected a loop fault and this fault can often be caused by internal wiring or equipment connected to the line.

 

Is the corded phone currently connected at the test socket?

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Gondola
Community Star
Message 2 of 3

LiveChat to TalkTalk Support (excluding contract cancellations) is here:  Our LiveChat team.  Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.

 

Opening hours are here:  When to contact TalkTalk?

 

TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Calls to Customer Services on 0345 172 0088, 0345 172 0044 TalkTalk Mobile option 1, Better value contract renewals and cancellations on 0345 172  5157, if you're thinking of leaving, and Future Fibre enquiries on 0345 172 0074 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

 

For calls to Customer Service agents from a mobile, use 0203 441 5550 or to contact TalkTalk Mobile it's 0800 458 5331.

TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.

 

More help is right here on  Community or  Facebook or  Twitter from the social media teams. There's also  Service Status information on major ongoing service impacting faults and you can run an individual  Broadband service check from your MyAccount.

GondolaVolunteer 2017-2022

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