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Land line received calls but can't dial out

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5 REPLIES 5
GaryR2
First Timer

My mother's land line will receive calls but if she tries to dial out , she gets engaged signal. She's 85 and worried.

OCE_Arne
Community Team - TT Staff

Hi @GaryR2

 

Can you add the  number to your community profile and we will log a fault. 

 

Thanks.

GaryR2
First Timer
Number now added.
Regards
OCE_Arne
Community Team - TT Staff

Hi  

 

I will run some tests and get back to you. 

 

 

Regards

 

OCE_Arne
Community Team - TT Staff

Hi GaryR2

 

Line tests are not detecting any faults. 

 

Can you connect to the test socket behind the faceplate and see if the phone works. 

 

Thanks.

Jez Hyland
First Timer

My landline can receive incoming calls so no fault. However when dialing out there is an automated message from talk talk saying the number needs reactivating. All bills paid by DD and are up to date. Please help as I need the number active for an important conference call.