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Landline Number Porting

xOsnailx
First Timer
Message 6 of 6

Hi

 

I am trying to transfer my landline number to another provider (Vodafone) and it when I try it comes up with an error. When I spoke to Vodafone they said it was due to TT not allowing the number to be released. Is that correct?

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5 REPLIES 5

Gliwmaeden2
Community Star
Message 1 of 6

@mn4065, please start your own thread, rather than posting on other customers'. 

 

For help issues, staff prefer this as it avoids confusion in the replies.

 

Sometimes it's not the same root cause.

 

Staff will only reply to the original poster. 

 

Please return to the message board and click on start a topic to begin your thread. 

Gliwmaeden2, a fellow customer.
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mn4065
Chatterbox
Message 2 of 6

I am having exactly the same issue - did this ever get resolved? I have been sent to BT who have sent me back to Talk Talk who have then said there is no problem but Vodaphone still saying they are unable to port. 

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Message 3 of 6

There should be no reason why Vodafone cant take the line, we have a porting agreement with them.

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xOsnailx
First Timer
Message 4 of 6

Thank you - Updated. 

Gliwmaeden2
Community Star
Message 5 of 6

Add that number to your community forum profile details, @xOsnailx, for staff to identify your account and look into why there might be a problem. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

Look out for a reply during the day. Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.