on 24-04-2018 07:22 AM
Last week our landline number suddenly got changed without our knowledge or consent.
I rang Talk Talk customer service. I was told that probably the line got crossed at the Exchange box and that the problem will be resolved within 24 hours. Four days later the problem was not resolved i.e. our old number was still not active. Rang Talk Talk again and they made appointment for an engineer to come to fix the problem. I also talked to the Talk Talk complaints team and was told that there is no guarantee that I will get our own number back. I was fuming when I heard that. We have that number for 14 years or so.
How can we assure that we will get back our original landline number?
Mr Iftikhar Siddique
on 24-10-2019 11:36 AM
I feel your pain.
I thought my issue was bit niche as I was moving from Virgin to TalkTalk. Virgin is not part of the BT Open Reach network hence there is a possibility of an issue.
At that time I rang Virgin and they were more helpful than TalkTalk.
With TalkTalk the biggest frustration I had was that each time I called I had to repeat all the conversation, it sounded like they had no issue history or notes on the system!!
The best thing I would suggest is to write straight to their Head Office in Manchester. They are bit more understanding than the call centre staff.
At that time they temporarily redirected my landline to our original. Even after we got the original number back they still charged us till end of contract (September 2019)!
Rest of the service was okay with them and they still are the cheapest.
But because of the customer service or lack of customer service experience I decided to go with NowTV which were the 2nd cheapest for us.
on 23-10-2019 03:50 PM
Do you realise you have posted on a thread that is 18 months old ?
As per community guidelines, please start your own topic if you require support from the TT staff.
on 02-05-2018 12:52 PM
Thankyou for replying.
Last night had another very long chat with staff in South Africa and Phillipnes. This time I think they understood the issue. And as you rightly pointed... the number has been changed in the system.
1) Now need to find out why the number changed?
2) Urgently need the original number back!!
I have made a complaint before. No harm in complaining again :--)
I will complain by email. Or is it better to post the complain ?
Do any of the UK staff deal with the complaints ?
If we do not get our original number back we will take legal action.
on 02-05-2018 12:11 PM
There is no fault on the line, the account has been renumbered, My only suggestion would be to raise a formal complaint following our customer complaint code
Apologies for the inconvenience caused.
on 01-05-2018 12:20 PM
Hello : )
Engineer never turned up.
One of the most frustrating thing is that the call centre staff (South Africa and Phillipines) do not understand the issue.
Another week has gone without our original number (which we had for 14 years!).
on 01-05-2018 11:00 AM
24-04-2018 11:51 AM - edited 24-04-2018 11:51 AM
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