Landline not working, internet okay

[Rockape1]

Landline has no ringtone, if I call in from my mobile I get 2 short beeps and cuts off. I disconnected the house phones from land line and have the same issue. Not able to get in touch with talktalk through web chat.

[Gliwmaeden2]

Chat opened at 9am, @Rockape1.

It shows a blue background banner on the link on this page when it's available:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

That will be quicker, as there's a queuing system on the forum and it can sometimes take a day or two to get a reply. 

If you need staff to follow up on here, add your Talktalk landline number to your community forum profile details so that they can identify your account. 

Go via your avatar/name; settings; Profile Wizard. 

[Rockape1]

Thanks for letting me know, have been trying the online chat since 9am, but does not seem to have a queuing system, as just says:

'We’re sorry, we cannot respond to your chat at the moment. This could be because our support team are all serving other customers right now'.

I will have to keep trying but so frustrating!!

[OCE_Michelle]

Hello,

Do you have an engaged tone? Our Network Engineers are currently investigating this now and we will update our Service Status Page as soon as we know more.

Thanks

[Rockape1]

Yes an engaged tone if I try to dial out on the land line

[OCE_Michelle]

Thanks for confirming. This is currently being investigated and I will post back here as soon as I receive an update and will keep you updated on the status of this.

Thanks

[OCE_Michelle]

Hi,

This has now been resolved. Please let us know if you are experiencing any further issues.

Thanks

[Rockape1]

Thank you all working now

[OCE_Michelle]

Morning,

Thanks for confirming 🙂

Thanks