Landline not working like Craig's

[PeteDW1]

I've reported the fault through the automated phone system, and been told there's not a fault. There is!  There is no ring tone, I can't make or receive any calls. I've tried the phone in another phone socket in the house ( I have 2 different lines for 2 separate numbers) and it works fine.  When I call TalkTalk back it asks me if I am phoning about the same fault. When I say 'yes', it tells me they are closed and to go on to talktalk.help/update, which I've done and is no help whatsoever! TalkTalk, this is not acceptable. Please get back to me asap. 

My internet is working.

This is a residential line,  but I use it for work, so it is essential this issue is sorted. 

Thank you.

Pete

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name


• Telephone number


• Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[martswain]

@PeteDW1  click on your avatar at the top RHS of the page and then MY SETTINGS > LAUNCH PROFILE WIZARD 

[PeteDW1]

Sorry, bit dim here, how do I do add my phone number?

[martswain]

@PeteDW1  please add your landline number to your community profile, that is how staff identify you.

It is only visible to staff, do not post it here in public.

[PeteDW1]

Thanks. I just noticed someone called Craig had sent a message on this forum with a similar problem. 

There is no dial tone, just quiet static. When I ring in, it gives the engaged/line busy sound/message.

Yes, internet is working fine.

[martswain]

@PeteDW1 put your phone number in your community profile and wait for a response from a staff member early next week.

Do you actually mean no DIAL TONE and is the internet working normally ?

What message do you get when you try to call the number ?

If you are using the line for business you might be better off getting an appropriate contract with a better SLA.

PS. Who is Craig and what has he got to do with the issue ?