Landline not working had an online chat with support who were going to call me back on my mobile between 4pm and 6pm but as I expected no one called.
When I lift the receiver I get the engaged tone (without dialing)
When I try to call my number the line is dead.
Two other people that I know of on Talktalk on my street have the same problem.
My next door neighbour is 90 years old and really needs her phone working. She does not have a mobile and does not use the internet.
Hope you can help
The test has picked up a loop fault, which could be caused by internal wiring/setup can you please connect you phone directly to the test socket and see if the fault is still present.
@ifanyonecan Thanks for the update, glad its working again.
@bigalistair Can you start a new topic and ensure that your community profile is updated and I can start to help.