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Landline not working

Adetrick
Team Player
Message 6 of 6

Our landline is currently not working. We don't make many calls from our landline but tried to make one yesterday and we have no dialling tone and the phone displays the message 'Check phone line'. Because we don't make many calls I have no idea how long it has been down.

 

We have made no changes to our setup recently .

 

We have checked all the connections.

 

We have tried a different handset borrowed from our neighbours.

 

We have directly connected the phone into the test socket on the master.

 

All the above have made no difference. Still no dialling tone and unable to make calls. When I call our landline number it goes directly to voicemail.

 

Broadband is unaffected and is still working to the normal speeds.

 

 

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5 REPLIES 5

Message 1 of 6

That's great news, thanks for letting us know 


Chris

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Adetrick
Team Player
Message 2 of 6

Landline back working today, thanks.

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Message 3 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Adetrick
Team Player
Message 4 of 6

Thanks for that.

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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

Line tests are showing a possible issue.  I've raised this to Openreach for investigation.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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