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Landline only rings once, crackling noise

scfenton
Conversation Starter
Message 4 of 4

My landline is only ringing once, then callers hear a crackling noise. 

 

Broadband seems to be working OK. 

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3 REPLIES 3

Message 1 of 4

Hi scfenton

 

Thanks for your reply.

 

If you do experience any further issues then please let us know.

 

Debbie

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scfenton
Conversation Starter
Message 2 of 4

Hi Karl

 

Many thanks for checking. The problem seems to have gone away today.

 

If it happens again I will try to disconnect handsets etc to try to isolate the problem. Note that there was no issue in making calls,  just in receiving them. 

 

 

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

I'm showing a loop fault at your end. This is usually a little like a short circuit and can be caused by wiring, a faulty handset or filter etc.

 

can you test an alternative phone handset directly at the 'Test Socket' and make a couple of test calls and see if the same issue happens.

 

Thanks  

 

Karl. 

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