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Landline outage

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10 REPLIES 10
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First Timer

Our Landline has been down for at least a month now. I have been away from home in hospital but on returning the line is dead, no ringtone or anything and when I ring my number, it goes through to some other man who says he has received a number of phone calls from people looking for me.

Quite obviously nothing wrong with the setup at home due to the phone line going through to another person so would rather not have to sit through an hour of unplugging the phone and trying it elsewhere etc.

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Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team - TT Staff

Hi @jmayne141

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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First Timer
Hi,

This is now updated,

Thanks
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Community Team - TT Staff

Hi jmayne141

 

I will look into this for you and get back to you. 

 

Regards

 

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Community Team - TT Staff

Hi @jmayne141

 

Can you pick up the handset and dial 17070 and note down the number that is read back, If it is different from your number can you Personal Message me with it. 

 

Thanks

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First Timer
I tried but all I get is an engaged tone.

Thanks
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Community Team - TT Staff
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Community Team - TT Staff

Hi jmayne141

 

Are you able to test with a different handset?  we are not detecting any faults. 

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First Timer

Ita a brand new handset as I thought it was an issue with the phone first. 

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Community Team - TT Staff

Hi @jmayne141

 

I'll ask our network team to pick this up again

 

If the the next step is to arrange a home engineer visit, can you read and understand the following Engineer charges help page you will need to agree to this to allow us to book this.

 

Then if you can send me via a personal message on the community with the best available dates and times for you, Monday to Friday, either AM (8am tilll 1pm) or PM (1pm till 6pm) for the visit we will book this.

 

Thanks