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Landline phone disconnected, no reason

martinwalker
First Timer
Message 3 of 3

I have been told today that our home landline cannot be reconnected, after waiting 3 weeks for it to be resolved. I am told that it cannot be provided anymore and we can no longer use our tel number . Completely unacceptable. Nothing offered to help us, just told to go to another provider for a landline. Fibre broadband is unaffected.


NO idea what's happening here and this is totally unacceptable. We need a landline for safety and work at home.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

Can I just confirm, do you have a Future Fibre (FTTP) connection?

 

Thanks

 

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martswain
Philosopher
Message 2 of 3

Exactly what service do you have from TT ?

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