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Landline phone only rings once then stops

wendy75
First Timer
Message 3 of 3

Landline phone only rings once then stops, but the person calling hears the ring continue. So if your not next to the phone you miss the call. 

There is a noise on the line.

I can ring out and the internet is working.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi wendy75

 

Did you call or chat with our colleagues for help ?

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Message 2 of 3

Try contacting Talktalk to report this on Saturday, @wendy75 :

 

03451 720046, after 9am. 

 

Or use Chat, any day after 9am. The link is on this page:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Staff on the forum won't be back before Monday. To identify your account, they need you to complete your community forum profile details. 

 

Please go via your avatar/name,  settings; Launch Profile Wizard. 

 

Staff will be able to follow up for you if you still need help after the weekend. 

 

Gliwmaeden2, a fellow customer.
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