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Need help?

Landline totally dead. Supposedly fixed by open reach but still not working

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2 REPLIES 2
Leehefr
Chatterbox

Help. My 92 year old mothers landline has been out of action since Wednesday 18th March.There is no dial tone so not outgoing calls can be made. When I call in, it just rings and rings and goes to answerphone. I reported it via chat on Sunday and they confirmed there was a fault and that an engineer would fix it and text me.  I got a text yesterday that all was fixed and it should be working.  But, it is not working and when I replied to the text that had been sent, I got a message back that the channel had closed and to go online!  How can I get to speak to someone?  

OCE_Arne
Community Team - TT Staff
Leehefr
Chatterbox

Hi OCE_Arne. Any news for me?  Getting quite concerned that no one is able to contact my vulnerable mother by phone. Many thanks