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Last Caller Barring not working

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21 REPLIES 21
beardiedog
Whizz Kid

Hi

 

Last Caller Barring isn't working, I just get silence. I've tried switching it off and on again in My Account but still no service.

 

Could you try from your end please.

 

Thanks

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The truth is out there... somewhere
OCE_Arne
Community Team - TT Staff

Hi beardiedog

 

I will look into this for you and get back to you. 

 

Regards

 

OCE_Arne
Community Team - TT Staff

Hi @beardiedog

 

I have removed and re-added the service from this side, Can you retest in 24 hours and let us know. 

 

Thanks

beardiedog
Whizz Kid

OK, thanks

______________________________________________________

The truth is out there... somewhere
beardiedog
Whizz Kid

Hi Arne, it's still not working.

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Arne
Community Team - TT Staff
beardiedog
Whizz Kid

OK, thanks

______________________________________________________

The truth is out there... somewhere
fizzy
Chatterbox

Hi.. Did you get your call barring feature working ?  I have the same problem..I ring l4258 after a scam etc call,.. It rings, but then silence.  Was told its because I have used the alloted amount of 100, but then no help as to how I can access my list of call bars.  I don't have a clue as to how when I go into My account/My Services, how do I get the list of my barred calls ?

 

They don't seem to help on the Chatline...They say they will send an email to guide me to scrub a few numbers.. but nothing !

 

Thanks anyone for any help.

Gliwmaeden2
Community Star

@fizzy, I have long since exceeded 100 reported numbers, and all that should happen is that the oldest ones fall off the list to be replaced by the new ones.....so you have not been given a plausible reason for why it's not working!

Gliwmaeden2, a fellow customer.
OCE_Michelle
Community Team - TT Staff

Hi beardiedog,

 

Sorry for the delay. We're currently looking into this and we'll let you know as soon as we know more. Could I also just confirm that you are not using CallSafe?

 

Thanks

 

beardiedog
Whizz Kid

Hi Michelle

 

Just tried and it's working now. No, I don't use CallSafe.

 

Thanks

 

Steve

______________________________________________________

The truth is out there... somewhere
OCE_Arne
Community Team - TT Staff
beardiedog
Whizz Kid

Just had a barred number come through this evening. I checked my barred list and it is there. The system isn't working properly.

______________________________________________________

The truth is out there... somewhere
OCE_Debbie
Community Team - TT Staff

Hi beardiedog

 

Apologies for this.

 

Please can you try removing this number from your blocked list and then re add it again?

 

  1.  Dial 1 4 2 5 8 
  2.  Enter your PIN (default is 1 2 3 4)
  3.  Select 2 to review your barred numbers list
  4.  You will now hear a list of your barred numbers. To skip to the next number, press 6 and to skip back press 4 
  5.  When you hear the number you'd like to remove, press *

Thanks

 

Debbie

beardiedog
Whizz Kid

Thanks Debbie, I'll give it a try.

 

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The truth is out there... somewhere
beardiedog
Whizz Kid

It's stopped working yet again! So I will lose all my barred numbers again!

______________________________________________________

The truth is out there... somewhere
OCE_Michelle
Community Team - TT Staff

Hi beardiedog,

 

I'm really sorry to hear this. Can I just confirm, is this the same as last time, is their just silence when you try to bar a number?

 

Thanks

 

beardiedog
Whizz Kid

Sorry for the delay in replying. Yes, just silence.

______________________________________________________

The truth is out there... somewhere
beardiedog
Whizz Kid

It's still not working over a week since I reported it last.

 

Could someone please sort this out for me.

 

Thanks.

______________________________________________________

The truth is out there... somewhere
OCE_Arne
Community Team - TT Staff

Hi beardiedog

 

We are still investigating, Sorry its taking so long