Last Caller Display etc

[iansand]

Hi. The caller display has disappeared from my home phone since switching to fibre trial.

It looks as though a lot of people have this issue. Is it something Talktalk can't fix? I was assured yesterday, on chat, that it would be sorted 'within a few hours', but it is still unavailable today. On My Account there are no boosts, or any other services listed at all for me to select. When can we assume the problem will be fixed? This is very inconvenient in these days of numerous scam calls, which you also seem to be able to do nothing about, and could impact my choices of continuing with the trial in the future as we may drop the home phone completely if it becomes much more annoying.

Any help or advice would be much appreciated. 

[iansand]

Hi. The only day I can, sometimes, get home from work early enough to phone them, is Friday. I will try them again tomorrow if I do, but I am seriously considering my options and, if I get a day off with some time to sort it, I may change provider as it is becoming so annoying.

regards

Ian

[Chris-TalkTalk]

Hi Ian,

I'm sorry about this but could you try calling them again, apologies for any inconvenience

Chris

[iansand]

Hi,

Yes it is.

Ian

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear that. Can I just confirm is this the number on the trials confirmation email?

Thanks

[iansand]

Hi Chris,

I spoke with them on Friday 11th feb, when I was on the phone for 1hr 3 minutes. They said I should then wait a few days and the problem would be solved. I am still waiting.

Ian

[Chris-TalkTalk]

Hi Ian,

Could I just ask, when did you last speak to the trials team?

Chris

[iansand]

Hi Debbie.

No, they have not. They have never followed up after any of the promises they have failed to meet.

I am loath to spend another hour on the phone, to no avail.

Ian

[Debbie-TalkTalk]

Hi iansand

I'm so sorry to hear this.

Did the trials team get back in contact with you?

Thanks

Debbie

[iansand]

This situation has not improved since it was reported back in early January. The response from telephone advisors and tech help staff has been lies and misleading information. Promises of it being fixed within hours of me finishing the call, or within three days on two occasions. I wait, and wait, and nothing happens. Absolutely disgusting service. I was on hold for 95% of a recent call, and the total call was one hour and three minutes. Why have me on hold if you are doing nothing? Ridiculous and frustrating. I now have no confidence that any one knows what they are doing, or how to fix the issues, and therefore will start to look for a new service that actually provides the services they advertise. I have other, more serious issues to deal with at the moment, but this is just enough to really annoy me and cause further stress and problems I can really do without.

[Michelle-TalkTalk]

Hello,

Thanks for confirming 🙂

Thanks

[iansand]

Good Morning.

I've searched back for the email and it does have a chat and a number at the bottom so I will try that later when I get home again. I didn't realise all the contact areas were different. Thanks.

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Did the email contain any information on how to contact the trials team? If not then please can you add your name and home telephone number/account number to your Community Profile and we will pass this over to the trials team to see if someone can reach out to you. Please do not post any personal information on the Community.

Thanks

[iansand]

Sorry for the delay in replying. I had a callout and have only just got home.

Yes, I was emailed directly.

[Debbie-TalkTalk]

Hi iansand

How did you join the trial, did you receive an email?

[iansand]

I contacted general chat yesterday, not the trials team. I wouldn't know how to do that? I thought this was access to the fibre trial people?

[Michelle-TalkTalk]

Hi,

Ok thank you for confirming. Was this raised directly with the trials team? Unfortunately we wouldn't be able to assist on the Community as all trials are supported by the trials team only and we'd recommend contacting the trials contact directly.

Thanks

[iansand]

Hi Michelle,

Yes it is.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Can I just confirm, is this a Future Fibre/FTTP trial?

Thanks