Last caller barring not working

[OCE_Arne]

Thanks, I will check on an update for this and let you know. 

[Rochelle]

@OCE_Arne  Still not working as just tried it .

This time when I phoned the number I got a dialling tone when I got through. Have reported the scam call on the website which is a pain!!

Rochelle

[Tintin2]

I have had this problem for 2 weeks now & keep getting messages saying it's being investigated. Don't even get a dial tone anymore, but it shows connected on my phone.

[iandixon]

As "last call barring" is included in the bill, albeit "free", surely a way to force the issue of this facility being unavailable is to stop a proportion of the bill until the company gets its finger out and solves the problem. It is not complying with the stated terms and conditions and "free" only means customers have paid in a different way.

[OCE_Michelle]

Hi,

I'm sorry for the delay. I've requested another update on this now.

Thanks

[OCE_Michelle]

Good Afternoon,

Would it be possible to retest this and let us know if this is now working ok for you?

Thanks

[String]

Still nothing  -  silence on 14258 !

[BrianG1]

Still silence when I dial 14258

[Rochelle]

@OCE_Michelle 

Just tried and silence

Rochelle

[OCE_Michelle]

Hi everyone,

Thanks for retesting and I'm sorry that this is still not working. I've escalated this back again and will let you know as soon as I receive a response back.

Thanks

[Sneckie15]

No, still not working !

[OCE_Michelle]

Hi Sneckie15,

Apologies, we have re-escalated this issue this morning and I'll post back as soon as I know more.

Thanks

[OCE_Arne]

Hi @Overdale @String @BrianG1 @Rochelle @Sneckie15

Can you try to retest last caller barring, and let us know.

Thanks

[OCE_Arne]

Hi @Tintin2 @iandixon

Can you please try and retest the last caller barring service please

Thanks

[String]

Yippeee  ---   recorded message is back - press 1 / 2 etc !   (But can't test it properly as I don't want to bar the last caller - was family !)

[OCE_Arne]

Thanks @String

[Overdale]

Good to hear the gentleman's voice again. Like the previous poster, however, have not yet been able to test the system fully as I did not want to bar the last caller!

Hopefully we have finally made some progress, having been without last caller barring for some weeks now.

[iandixon]

Will try when I need to use it . Mant many thanks to the tech. staff if it works.

[Sneckie15]

Seems to be working again, at last. Fingers crossed it lasts this time. Thanks.

[BrianG1]

It's working again for me too, thanks again.